Return and refund policy of Heena Creation products helps with return of the products such as returns for products that gets wrongly delivered. It is subject to the conditions that are informed about such discrepancies within 72 hours from date of receipt of the products. It provides the products with return in their original condition. In case of any transit damages the issue needs to be reported within 48 hours.

Easier replacement:

Heena Creation offers easy replacement for all the products sold under certain conditions.

Customers can also notify with any damage or wrong product within 72 hours from date of receipt with product and provide products in original condition.

In case of any transit damages the issue has to be reported within 48 hours after which one may not be able to accept the compliant.

We may also ask you to share images of the product with internal and external packaging materials.

We agree to replace the defective or damage product that gets replace with brand new product at no extra cost.

Heena Creation is replace with specific product order. The company may reserve the right to offer an alternative product in case of product is out of stock or is discontinued.


You can return any tea product that gets defected with sales invoice. Although, good packaging and prompt delivery is ensure to make things work fine for the tea business whether wholesale or retail and also for individual use.

Exchanges: For the best selection you can place a new order online with free shipping code. We bill your credit card or debit card for new merchandise which is consider with final sale. No, returns, exchanges or price adjustments are done without bill or invoice and we cannot accept any items purchase from any other retailer or wholesale.    

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